Privacy Policy

This privacy policy explains how we collect, use, and protect your personal information when you use our financial planning services.

Last updated: September 4, 2025

Information We Collect

Personal Information

We collect information you provide directly, such as your name, contact details, financial information, and planning preferences when you use our services or contact us.

Usage Information

We automatically collect information about how you use our website, including your IP address, browser type, pages visited, and interaction patterns.

How We Use Your Information

  • Provide personalised financial planning services and consultations
  • Communicate with you about your account and our services
  • Improve our website functionality and user experience
  • Comply with legal and regulatory requirements

Legal Basis for Processing

We process your personal information based on the following legal grounds:

We process your data on the basis of consent, contract performance, and legitimate business interests.: Consent for marketing communications, contract performance for service delivery, and legitimate interests for website analytics

Information Sharing

We may share your information in the following circumstances:

  • With service providers who help us deliver our services
  • When required by law or to protect our legal rights
  • With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, or destruction.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Request a copy of your information in a portable format
  • Object to processing of your information for certain purposes

Cookies and Tracking

We use cookies and similar technologies to enhance your website experience and analyse usage patterns.

View our complete Cookie Policy

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements, typically for 7 years after service completion.

Children's Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from minors.

18+ only

Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes via email or prominent website notice.

Contact Us

If you have questions about this privacy policy or our data practices, please contact our privacy team at contact@durenqastelo.com

Email: contact@durenqastelo.com

Phone: +61 503-117-046

Address: 142 Collins Street, Melbourne VIC 3000